You can find your order number in the subject header of the order confirmation email once the order has been placed. An example subject header is "A shipment from order #2525 is on the way". Please remember to check your spam email box if you can't find the email initially.

A tracking number should also be present within the email sent. Otherwise it will eventually be sent in an order status update email from our shipments tracker.

You can also find the carrier tracking number of the order by using your email and order number on our tracking page here. You do not need an account registered with us to use the tracking service, just use the email you used to place the order.

Your order is likely in transit once you've placed it. You should receive shipping email updates from us once it's in progress.

If you want to track your order on our website, we recommend checking our order tracking page here.

In some instances, depending on what you order, your order may be delivered in multiple shipments. Please rest assured you shall receive your entire order.

• Flags and beanies are manufactured and shipped faster.
• T-shirts, tank tops, pump covers and hoodies take longer to manufacture and ship.

Please refer to our shipping policy here.

If you want to know the status of your shipment, please refer to the tracking tool mentioned previously. If you still need further assistance, please contact us here. Thank you kindly for your understanding and support.

We have no control over custom fees and they vary from country to country. Customers are responsible for paying all customs fees. 

Please refer to our refund policy here.
Generally we offer returns for the following reasons:

1) Significant issues with quality i.e. stitching, fabric, print.
2) Incorrect order received i.e. if you received different items from the ones ordered.

We want to uphold ourselves as a brand of good quality, so we apologise in advance if something is not to the specified standard. If you still need further assistance, please contact us here. Thank you kindly for your understanding and support.

We cannot at this stage offer size exchanges on items. It is too costly to ship items back and reship new ones.

Please do your best to compare to the size guides shown. We will work on giving accurate model fits as a comparison.

We have opened our ambassador program as an introduction to working with us. More details can be found in the link below.

sign up

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